Full service and SLA offering
Rmoni offers a wide range of services to ensure successful implementation of its Digital Quality Management Solution.
Support and Service Level Agreements (SLA’s)
To guarantee a flawless operation and an added value to your business, our solutions should be serviced on a regular basis. To meet this demand, Rmoni offers its own Service Level Agreement (SLA). This SLA offers a direct support line to our end-customers, based on a response-time driven ticketing system. All events and interventions are logged and reported upon, to ensure traceability for audit purposes.
Rmoni can provide help with the implementation of digital registration. Based on best-practices of cloud solution implementation and our own experiences. We understand that driving adoption comes from the understanding of the business challenges and address these with the right solutions. It is about ensuring that people across your organization understand the benefits and embrace the solution.
Upon request, all new hardware is calibrated at three temperature or humidity points. A calibration certificate is delivered with the devices, valid for a period of 12 months. Yearly recalibration is performed by a partner on-site, or can be performed at our premises by returing the wireless devices.
Rmoni offers its products via a selected network of partners throughout Europe. The partner will typically perfom the on-site survey, installation and maintenance tasks. Upon request, Rmoni will send a product specialist on-site to assist and consult our partners and customers.
Sensor4lab can be validated against FDA 21CFR11. A partner will perform full Installation (IQ) and Operational (OQ) qualification on-site, in close cooperation with the quality manager and system owner. A standard validation can be offered at a fixed cost, while specific validation requests would be handled on a time and material base.
All of our hard- and software are API-driven and therefore it is easy to connect other measuring devices or software platforms to our solutions. Since all of our technologies are based on industry standards, they can easily be integrated into existing systems.